Refund policy
Last Updated: 2/27/2026
Thank you for shopping with Third Gen. Please review our policy carefully before making a purchase.
ALL SALES ARE FINAL
All purchases made through our website are final.
We do not offer:
Returns
Refunds
Exchanges
This policy applies to all products sold on our website without exception.
Please review product descriptions, sizing information, and fit details carefully prior to placing your order.
If you have questions regarding sizing, materials, or product specifications, we encourage you to contact us before completing your purchase.
ORDER ACCURACY
Customers are responsible for:
Selecting the correct size
Providing accurate shipping information
Reviewing order details before checkout
Once an order is placed, it cannot be modified or canceled.
DAMAGED OR DEFECTIVE ITEMS
In the rare event that you receive an item that is damaged or defective upon arrival, you must contact us within 7 days of delivery at thirdgenbrand@gmail.com
Your email must include:
Order number
Clear photos of the item
Description of the issue
If the issue is confirmed to be a manufacturing defect or shipping damage, we may, at our sole discretion:
Offer a replacement (if inventory is available), or
Provide a store credit
We do not issue monetary refunds.
Normal wear and tear, improper care, or incorrect sizing are not considered defects.
SHIPPING ISSUES
Third Gen is not responsible for:
Lost or stolen packages marked as delivered
Delays caused by shipping carriers
Incorrect shipping addresses provided by the customer
Please ensure your shipping information is accurate at checkout.
CHARGEBACKS & DISPUTES
By purchasing from our website, you agree to contact us directly to resolve any concerns prior to initiating a chargeback or payment dispute.
Fraudulent chargebacks may result in restriction from future purchases.
POLICY CHANGES
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.
CONTACT
For any questions regarding this policy, please contact:
Third Gen
thirdgenbrand@gmail.com